GENERAL TERMS AND CONDITIONS OF BUSINESS
Susanne Bisovsky wants to replace never-ending legal gibberish with a simple principle – TRUST
A. SHORT VERSION
A NEW TYPE OF INSURING ENERGY – A NEW INSURANCE – CONFIDANCE
Make your choice and be confident. Trust just as we trust you. Make your bank transfer and we’ll send you the perfect item. If a problem occurs, we will solve it. It is a good world we create. If not so, we probably never would have met.
This trust states SUSANNE BISOVSKY (SB) will send the client the desired good at the address given. This will be done with the help of postal/transport companies, and within an acceptable time frame. It also means the good will have been in perfect condition when packaged, and that the Client will hopefully have made available the relevant information, thereby leading to satisfaction, enthusiasm and happiness on both sides. Since SB only becomes active after payment has been received in its bank account in advance, this transaction, too, is based on the principle of trust. SB is highly conscientious, of course. In the event of anything unforeseen occurring, however, we will contact you by telephone and tackle the problem as well as possible. Everything will be alright. And we don’t want to burden you with anything else here.
B. EXTENDED VERSION
Scope of Validity
The General Terms and Conditions of Business of SUSANNE BISOVSKY apply to all contracts a Buyer/Client enters into with the Vendor (SB). The contractual language is German/English.
Right of Revocation
In principle, the Buyer/Client is entitled to a Right of Revocation. A Right of Revocation does not exist for goods produced subject a Client’s specifications or clearly tailored to their personal needs.
The prices specified in the “Ready-to-wear” product description are net prices. VAT and different shipping costs are added to these. The total costs are submitted in advance by SB in the e-mail. These are settled in euros. Where deliveries are to countries outside the European Union, other costs may be payable in individual cases for which SB is not responsible. These costs are borne by the Buyer/Client. These include customs duties, for example, or import sales tax.
As a rule, orders are processed and contact is established by e-mail, telephone or post. The Client guarantees that the data provided are correct. Payment in advance is agreed as the method of payment, and the contract takes effect by bank transfer and confirmation of dispatch. Delivery takes place after payment has been received.
Delivery and Dispatch Conditions
Unless agreed otherwise, the goods are delivered to the delivery address given by the Client on the dispatch route. If the delivery company sends the dispatched good back to the Vendor because a delivery was not possible at the Client, the Client bears the costs for the unsuccessful dispatch. This does not apply if the Client exercises its right of withdrawal effectively, or if it is not responsible for the circumstance that has made the delivery impossible. In the event of the Client refusing to accept the delivery, the Vendor is entitled to withhold, or invoice for, an appropriate amount. If the order is returned to SB or lost as a result of an incorrect or insufficient delivery address, the costs (including those of renewing the order) are to be borne by the Buyer.
The good shall be ready for dispatch as quickly as possible. The delivery time is dependent upon the point of delivery and the type of dispatch. Delivery time should not exceed 4 weeks, however.
The Vendor is liable as follows towards the Buyer/Client for compensation for damages and expenses arising out of any contractual, quasi-contractual or legal claims:
a. The Vendor is liable without limitation, for any legal reason, in the event of intent or gross negligence,
b. If the Vendor negligently violates a basic contractual obligation, liability for the foreseeable damages typical for the contract is limited, unless it is liable without limitation in accordance with Point a. Basic contractual obligations are obligations which the contract imposes upon the Vendor, according to its content, in order to achieve the purpose of the contract, fulfilment of which enables proper performance of the contract, and on whose performance the Client may regularly rely.
c. Other than this, liability is excluded on the part of the Vendor.
The legal warranty regulations apply. SB works on the assumption that the good leaves the salon in very good condition. The Buyer/Client must inform the delivery company of delivered goods with evident transportation damage, and inform the Vendor that is has done so. Because SB’s goods are packaged extremely carefully, it is extremely unlikely that a case of this nature will occur. If such a case does occur, however, SB will find a solution.
The SUSANNE BISOVSKY website, www.bisovsky.com, is copyright protected as intellectual property. The website and any elements it contains are the sole property of SUSANNE BISOVSKY. Any duplication or reproduction of this website or elements thereof (whether in full or partially), as well as their modification, is prohibited. Before any publication, the SUSANNE BISOVSKY press office must be informed of press downloads, photos, parts of photos, texts or text quotes by SUSANNE BISOVSKY, and further usage or photo rights of photographers, picture editors or copywriters must be clarified (if necessary, also/additionally with these persons themselves). If material from websites linked with this website is to be reproduced, approval must be obtained from the owner of the rights concerned. To receive permission to reproduce materials from this website, requests should be sent by e-mail to:firstname.lastname@example.org.
The brand names and domain names referred to on the SUSANNE BISOVSKY website are the sole property of SUSANNE BISOVSKY. Any use of these brand names or domain names is prohibited (whatever the nature of this use and its purpose may be).
It is only permissible to set up hypertext links to the SUSANNE BISOVSKY website with advance written permission from SUSANNE BISOVSKY. SUSANNE BISOVSKY accepts no liability whatsoever for the content of websites linked with the SUSANNE BISOVSKY website. SUSANNE BISOVSKY has striven to ensure the accuracy of all data available on the website. We cannot, however, accept a guarantee for the data being one hundred percent accurate, complete and up-to-date. SUSANNE BISOVSKY does not accept an explicit or implicit guarantee either for the whole website or for parts thereof. SUSANNE BISOVSKY cannot under any circumstances be held liable for the occurrence of direct or indirect damage, whatever the nature of this may be, which results due to the use of this website.